Setting Up L2TP + PIA on Windows 10

Warning: L2TP+PSK is not reliably secure anymore. Because of this, we recommend using our application or a manual OpenVPN setup where possible. For more information, please see this post on our forums.

To use L2TP connections, you must generate a special L2TP password. Log in to our client area, located here, using your current username and password.

Once logged in, click the Generate password button. This will provide a username that starts with an "x" and a new password. This username and password is used for L2TP connections.

  1. Click the “Action Center” icon in your system tray. Then at the bottom click on “VPN” 
  2. In this Settings window, click on “Add a VPN connection”
  3. To set up your L2TP VPN connection, please enter these settings in the fields provided:
    • VPN provider: Windows (built-in) 
    • Connection: This is just a name/label; you could use “PIA L2TP”, etc.
    • Server name or address: enter the name of the server you wish to connect to (e.g. A list of our servers can be found here.
    • VPN type: Layer 2 Tunneling Protocol with IPsec (L2TP/IPsec)
    • Pre-Shared Key: mysafety
    • Type of sign-in info: choose User name and password, then type your VPN username and password (be sure to use the username and password we generated above)
    • Check over the settings for accuracy and click “Save”
  4. Right-click on the monitor/Wi-Fi icon in your system tray. Then Click on “Open Network and Sharing Center” 
  5. Click Change adapter settings
  6. Select the L2TP connection (it would have the label you assigned it), right-click it then choose “Properties”
  7. Under the Security Tab, select “Allow these protocols” then check the box next to “Microsoft CHAP version 2 (MS-CHAP v2)”. 
  8. Click Ok, then Ok again, to apply the changes
  9. To connect, just click on the monitor/Wi-Fi icon in your system tray and select VPN connection
  10. In the Settings window, click Connect (or Disconnect, if done with the VPN)
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