I can't access the internet when I disconnect from the VPN. I'm not using the killswitch (Windows)

The culprit of this issue is likely the DNS leak protection setting. First, disconnect from the VPN. After this, please refer to the steps below, as applicable to the version of Windows you're using:


Windows XP

  1. Go to Start -> Control Panel -> Network and Internet Connections -> Network Connections
  2. Right-click on the first Local Area Connection you see listed there, and go to Properties
  3. Under the Networking tab, select the TCP/IP v4 and then click Properties
  4. Ensure "Obtain IP address automatically" is selected
  5. Change "Obtain DNS server address automatically" to "Use the following DNS server address"
  6. Enter 209.222.18.222 for the Preferred DNS server
  7. Enter 209.222.18.218 for the Alternate DNS server
  8. Press OK 

Vista / Windows 7 / Windows 8.1

  1. Go to Start -> Control Panel -> Network and Sharing Center -> Change Adapter Settings (or Manage Network Connections, in Windows Vista).
  2. Right-click on the first Local Area Connection you see listed there, and go to Properties.
  3. Under the Networking tab, select the TCP/IP v4 and then click Properties
  4. Ensure that both "Obtain IP address automatically"
  5. Change "Obtain DNS server address automatically" to "Use the following DNS server address"
  6. Enter 209.222.18.222 for the Preferred DNS server
  7. Enter 209.222.18.218 for the Alternate DNS server
  8. Press OK 

Windows 8.0

  1. On the desktop screen, move your mouse pointer to the bottom right corner of the window
  2. From the displayed options in the right, click Settings
  3. Click Control Panel from the Settings pane
  4. In Control Panel, go to Network and Sharing Center -> Change Adapter Settings
  5. Right-click on the first Local Area Connection you see listed there, and go to Properties
  6. Under the Networking tab, select the TCP/IP v4 and then click Properties
  7. Ensure that both "Obtain IP address automatically"
  8. Change "Obtain DNS server address automatically" to "Use the following DNS server address"
  9. Enter 209.222.18.222 for the Preferred DNS server
  10. Enter 209.222.18.218 for the Alternate DNS server
  11. Press OK 

Windows 10

  1. In the Search bar at the bottom of your screen, type in "Network and Sharing Center", and choose the option that comes up
  2. In the Network and Sharing Center, click the option Change Adapter Settings, on the left-hand side of the window
  3. Right-click on the first Local Area Connection you see listed there, and go to Properties
  4. Under the Networking tab, select the TCP/IP v4 and then click Properties
  5. Ensure that both "Obtain IP address automatically"
  6. Change "Obtain DNS server address automatically" to "Use the following DNS server address"
  7. Enter 209.222.18.222 for the Preferred DNS server
  8. Enter 209.222.18.218 for the Alternate DNS server
  9. Press OK 

Following these steps will re-enable your internet connection, and mimic the effects of the DNS leak protection setting while connected to the VPN.

Have more questions? Submit a request