Why am I having issues downloading your VPN on Windows using Internet Explorer/Edge?

Sometimes a feature of Windows called the Smartscreen Filter can block access to downloading programs that are otherwise perfectly safe and secure. Rest assured our program is not unsafe, and should not cause problems with your computer. If it is being blocked by this filter, it is likely because the filter does not recognize the client as either safe or unsafe at this time.

It is recommended to disable this filter for the download and install of the VPN. Once the download and install of the VPN are complete, you can re-enable the Smart Screen filter. Use the following instructions to disable the Smart Screen Filter:

If you are using Windows 7

  1. Open Internet Explorer by clicking the Start button . In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
  2. Click the Safety button, point to SmartScreen Filter, and then click either Turn Off SmartScreen Filter or Turn On SmartScreen Filter.
  3. In the Microsoft‌ SmartScreen Filter dialog box, click OK.
  4. Once this is done, try downloading our client again.

If you are using Windows 8

  1. Search for and click on Control Panel in the Metro App list.
  2. Select System and Security.
  3. Select Action Center.
  4. Expand the security list, scroll down and select Change Settings under SmartScreen Options.
  5. Enter your computer password (if prompted for it).
  6. Select Turn Off Windows SmartScreen and click ok.
  7. Once this is done, try downloading our client again.

If you are using Windows 10

  1. Open the Microsoft Edge app.
  2. Click/tap on the More actions button at the top right corner, and click/tap on Settings.
  3. Click/tap on View advanced settings towards the bottom.
  4. Scroll down to Help protect my PC from malicious sites and downloads with SmartScreen Filter, and turn On or Off for what you want.
  5. Once this is done, try downloading our client again.

If you still have questions, please feel free to contact support at any time by submitting a ticket and we will respond as soon as possible. 

Have more questions? Submit a request