I have verified the VPN is connected. How can a website still know where I am?

This would generally be the result of either a DNS issue or location aware browsing.


If your issue is DNS related, avoiding this is quite simple. If you statically assign your DNS settings on your network adapter to use a public DNS (our DNS servers - 209.222.18.222 and 209.222.18.218), you should be able to browse again. If you require steps on how to make this change, please refer to one of these articles:


If your issue is related to Location-Aware Browsing, please see our article about disabling this browser feature here.

 

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