Why do I receive an Ocra Error When Trying To Install/Run Your Application?

This error is caused when security software on a computer tries to quarantine/shutdown a process called rubyw.exe.

For more information on solving this issue, please visit our help center article on antivirus software and our application here.

After whitelisting the files and folders in that help center article, please reboot your machine to ensure that the security changes have been applied successfully and reinstall our application.

If you are still experiencing issues after this, please feel free to contact support at any time by submitting a ticket, and we will respond as soon as possible. 

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