How do I retrieve my username?

Your username will look like p1234567 and should have been sent to you via email shortly after purchasing your subscription in an email titled "Account Activated" that is sent from

If you did not receive this email please be sure to check your junk/spam folders as it might have gotten caught in a filter.

If you confirm that you have not received this email, then you may be able to use the password reset page to resend your username along with a new password.

This will send you a new email titled "Reset Password Request" that is sent from It will contain both your username as well as a link to confirm the request if you with to go ahead with the password reset.

If you are still not able to retrieve your username after trying the above, please feel free to talk to our account support team by submitting a ticket here. We'll be happy to help retrieve your account after confirming your information!


Please keep in mind that it is not possible to change your username. Our usernames are purposely made to be difficult to remember and guess for security reasons. With this, we aim to provide the highest degree of security and privacy we can for you. We apologize for any inconvenience this may cause.

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