The easiest way to tell if you are fully protected by the VPN service is to first connect to the VPN service, then visit our "What’s My IP" VPN testing page. 

• If it reports "Protected" or Your private information is unexposed great!  You are connected to our VPN!
  
  
  
  
  
  

• If it reports "Unprotected" or "Your private information is exposed" then you are not connected or something needs to be fixed.
   
  
  

If you are seeing that you "Unprotected" or "Your private information is exposed" please try correcting this using the knowledge base articles on this site. 

If you need help, please contact support by submitting a ticket here.