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Announcement: We have a large number of support requests right now, so our response times may be higher than usual. We appreciate your patience.
How can we help you?
- Account Support
Frequently Asked Questions
- How does the Chrome Extension work?
- Why Do I Need A VPN?
- I Can't Install The TAP Adapter (Windows)
- Why Do I Need To Run As Administrator?
- Why Do You Block IPv6?
- Where Can I Use The PIA Service?
- Security Best Practices - Part 5: Testing Your Security
- Security Best Practices - Part 4: Operating Systems
- Security Best Practices - Part 3: Deleting Files
- Security Best Practices - Part 2d: Fingerprints & Mobile Devices
- Security Best Practices - Part 2c: Encryption
- Security Best Practices - Part 2b: Browser Review
Activation, Cancellation and Subscriptions
- Why can't I sign up for your service?
- Will my subscription renew automatically?
- I just signed up for an account. How come I do not see my account information yet?
- Can I resume my recurrent payments if I have cancelled the auto-renewal?
- How do I change my current subscription to a yearly payment term?
- How do I cancel my subscription?
Usernames, Emails and Passwords
- How can I change my password?
- How do I retrieve my username?
- Why am I unable to receive emails from your account system?
- Why haven't I received my login information from you?
- How do I recover my lost password?
- How can I change the email address on my account?
Payment Methods and Processors
- How do I find my payment processor ID?
- Why is there an additional "pre-authorization" charge of $1 on my credit card statement?
- What methods of payment do you accept for account purchases?
- How do I locate the Amazon Transaction ID# for my subscription?
- How can I pay with Bitcoins?
- How can I change the credit card details on my account?
- I see there is an update for my Windows/MacOS/Linux PIA app. How do I obtain this update?
- Am I able to use my password management software such as LastPass with the VPN?
- Are there any restrictions on what characters can be used in my password?
- Can I configure the VPN connection to always use the same IP address?
- Can I keep the VPN always connected on my iPhone/iPad?
- Can I switch between countries and gateways?
Setup Guides - Desktop / Laptop
- How To Install Tunnelblick on MacOS
- Setting up an Asus Router running Merlin Firmware
- Installing the PIA App on Windows
- Installing the PIA App on MacOS
- Installing the PIA App on Linux
- Installing OpenVPN + PIA on Windows
Setup Guides - Mobile
- Installing the PIA App on Android
- Installing the PIA App on iOS
- Installing OpenVPN + PIA on Android
- Installing OpenVPN + PIA on iOS
- Setting Up L2TP + PIA on iOS
- How can I set up the VPN on my Windows Phone?
Setup Guides - Router
Setup Guides - General
- Changing Ports on Linux
- Flushing (clearing) the DNS cache under Ubuntu 12.04/11.10
- Geo-Locked Content Restrictions
- How can I improve connection speed for a router-based VPN?
- How can I make OpenVPN remember my username and password?
- How can I reduce my latency in online games when using the VPN?
- Reddit Verification
- Providing system information to our support team
- Sitemap File
- How do I create a debug log for the PIA app? (desktop/laptop)
- How can I disable debug information in your Windows application?
- How do I disable debug logging in your MacOS application?
Average Response Time: 4-6 Hours
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