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  1. Private Internet Access Support
  2. Billing Management

Billing Management

Includes all information related to subscriptions, payments, renewals, refunds, promo codes, transaction IDs, and payment methods (credit card, cryptocurrency, in-app purchases, etc.). This section supports customers with purchasing, modifying, or canceling their subscription.

About Subscriptions & Renewals

  • Can I resume my recurring payments if I have cancelled the auto-renewal?
  • How Do I Cancel My Subscription?
  • How do I change my current subscription to a yearly payment term?
  • How to Cancel and Resume Automatic Payments
  • How to Reactivate a Terminated Account

Payment-related FAQs

  • How do I find my Transaction ID?
  • How do I pay with Bitcoin?
  • How do I redeem a code for my subscription?
  • What Payment Methods Do You Accept?
  • Why did my Credit Card Payment Fail?

Refunds

  • Am I eligible for a refund?
  • How do I request refunds?
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