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  1. Private Internet Access Support
  2. Billing Management

Billing Management

Includes all information related to subscriptions, payments, renewals, refunds, promo codes, transaction IDs, and payment methods (credit card, cryptocurrency, in-app purchases, etc.). This section supports customers with purchasing, modifying, or canceling their subscription.

About Subscriptions & Renewals

  • Can I Resume My Recurring Payments If I Have Cancelled the Auto-Renewal?
  • How Do I Cancel My Subscription?
  • How Do I Change My Current Subscription?
  • How to Cancel and Resume Automatic Payments
  • How to Reactivate a Terminated Account

Payment-related FAQs

  • Can I change my payment method?
  • Can I Remove the Payment Details from My Account?
  • How can I change the credit card details on my account?
  • How Do I Find My Transaction ID?
  • How Do I Redeem a Gift Card Code for My Subscription?

Refunds

  • Am I Eligible for a Refund?
  • How Do I Request a Refund?
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