Cancel Automatic Renewal:
All PIA accounts (except for a select few payment methods) are subscription-based. This means, at the end of every billing cycle, your account will be renewed automatically.
However, we understand that some users do not want automatic payments or would only like to use our application for a specific amount of time. We offer the option to cancel an accounts automatic payment at any time directly within your Client Control Panel (CCP) which is located on the ‘My Account page’ on our website.
To cancel your accounts automatic payments, please follow the instructions below:
Step 1: Log into your CCP
Log in to the client control panel using your account username (p1234567) and password.
Step 2: Cancel Subscription
After logging into the CCP select the sub tab “Subscription Overview”
On this page you should see your Subscription Information. You will see three dots to the right of the word “Subscription”. Once clicked, the option “Turn off Auto Renewal” will appear and can be clicked on to cancel your future payments.
Step 3: Verify you wish to cancel
After clicking the Cancel Subscription button, a new window will appear that will ask you to verify that you wish to continue with the cancellation of your auto-renewal.
You will be asked to provide your main reason for turning off your automatic payments.
Following the cancellation reason, you will be asked to confirm your decision or to keep the automatic payments turned on.
Continuing with the cancellation, you will be greeted with a confirmation screen with a note that a subscription reminder will be sent out before the subscription is set to expire and the option to return to the subscription Overview.
After completing the cancellation, you will be returned to your CCP, where you will see a green button below the subscription information labeled, “Turn on auto-renewal". This will indicate that the subscriptions' automatic payments have been successfully canceled.
Additionally, you will receive a confirmation email from our support system stating that we have received a cancellation request for your account.
Reactive Automatic Renewal:
Just as we provide the option to cancel your account automatic renewal at any time within your CCP, we also provide the option to reactivate your accounts renewal at any time.
To resume or reactivate your accounts automatic renewal please follow the instructions below:
Note: If you experience any issues with the "Turn on Auto Renewal" option, please disable any browser extensions, and clear your browser cache & cookies. You can also try an alternate browser.
Step 1: Log into your CCP
Log in to the client control panel using your account username (p1234567) and password.
Step 2: Resume Subscription
After logging into the CCP select the sub tab “Subscription Overview”
On this page you should see your Subscription Information. Below this information select the green button labeled “Turn on auto-renewal”. Once clicked, you will have successfully resumed your automatic payments.
Once you have resumed your account the system will then update your account information and will provide you with a confirmation notice and an email. Your account will then be auto renewed on the next billing date.