Whether you can reactivate your account depends on if it’s been permanently deleted or you’ve simply canceled your subscription.
- If your PIA subscription has expired or been canceled: You can reactivate your existing account by logging in and purchasing a new subscription.
- If you have permanently deleted your account and all associated data: Reactivation is not possible. You will need to create a new account. If you are unsure whether your account has been deleted, contact our support team.
How to Reactive Your Account After Cancellation
To reactivate your account, follow the steps below:
Step 1: Log Into Your PIA Account
- Visit the PIA Client Control Panel.
- Log into your account using your terminated account’s username and password.
Note: If you do not know your password or username, you can reset your account's password here. You can also contact the support team by submitting a ticket for assistance.
Step 2: Choose a Subscription
Select the subscription term you'd like and payment method. Any active promotions will also appear here. Once your purchase is complete, your account is reactivated, and you can log into the PIA app on your devices.
Note: Terminated accounts cannot be reactivated using gift cards or third-party offers. For information on which payment methods renew automatically, see Will My Subscription Renew Automatically?