Private Internet Access (PIA) offers a 30-day money-back guarantee on most purchases.
Not Covered by the 30-Day Guarantee
The following purchases are not eligible for PIA's 30-day money-back guarantee:
- Apple App Store (iTunes): Users whose subscriptions are billed as an in-app purchase through the Apple App Store do not have access to the PIA 30-day money-back guarantee. Instead, users must request refunds through the App Store, which are issued solely at the discretion of Apple Support.
- Gift cards and 3rd-party deal sites: Purchases made using gift cards or through 3rd-party deal sites are non-refundable.
- Previous refunds: If you received a refund on a PIA account and sign up again within 3 months, you will not be eligible for a refund on the new account.
- Verification requests: If PIA contacts you to verify your account during the refund process, you must respond within 30 days. Failure to do so will forfeit your refund eligibility.
You can find more information about the refund policy within the Terms of Service.
If you believe you are eligible for a refund, visit our How Do I Request a Refund? article for next steps.