How Do I Find My Transaction ID?

Below are the steps to find your payment processor-specific ID for each payment method:

Credit Card Order Number

  1. Log into your PIA account through the Client Control Panel.
  2. Select See billing history.

PIA client portal, showing a highlighted "See billing history" option.

  1. Locate your purchase and note the Order No. listed.

The "Order No." highlighted in the Previous payments section in the PIA client portal.

Amazon Transaction ID

  1. Log in to your Amazon account at https://pay.amazon.com/signin.
  2. Go to your payment history and locate the payment to Private Internet Access (PIA). It should be listed as "Private Internet Access, Inc."
  3. Note the Transaction ID listed on this page. It begins with "P01-...."

Bitpay Invoice URL

The Bitpay Invoice URL is the page that appears after you enter your email address. It looks similar to this: https://bitpay.com/invoice?id=MTAzjFaPKDGhsUM1UFXtWr

You can find this in your browser history or in the confirmation email sent after the purchase.

Note: If you no longer have this URL in your browser history or did not receive it after purchase, contact support@bitpay.com directly. They can provide this information to you.

Gift Card

PIA Gift Card: Provide the 16-digit license ID. It looks similar to "1234-5678-9012-3456."

Paygarden Gift Card: Provide the confirmation code for the payment (e.g., Macy's or Walmart). It contains 9 letters or numbers and looks similar to "ABC-1DE-F2G."

Google Order Number

  1. Log in to your Google Payments account at https://payments.google.com/payments/home 
  2. In the Activity tab, locate the payment to PIA. It should be listed as “Private Internet Access, Inc.”
  3. Select it to open transaction details.
  4. Find the TRANSACTION ID. It will be in a similar format to one of these: 12999763169054705758.################ or GPA.####-####-####-##### 

PayPal Transaction ID

  1. Log in to your PayPal account.
  2. Select the Activity.
  3. Search for “Private Internet Access, Inc.” or “Private Internet Access.”
  4. Select the payment. The Transaction ID is on the left side of the page.

Alternatively, you should have also received a receipt that contains the Transaction ID from PayPal via the email address on your PayPal account.

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