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  2. Frequently Asked Questions

Frequently Asked Questions

Find helpful information about general technical guidelines for PIA VPN usage.

  • How do I know if I am connected to and protected by the VPN?
  • Where Can I Use The PIA Service?
  • What are some of the most common local factors on a desktop that will interfere with the VPN connection?
  • Private Internet Access Antivirus
  • Streaming With PIA
  • Can I Remote Access My Home Server/Computer While Using The VPN?
  • What is Identity Guard?
  • Private Internet Access and Apple's M1 Chips
  • Can I use the Private Internet Access service with my router?
  • Location-Aware Browsing
  • Can I use TOR with the Private Internet Access service?
  • Can I use OpenVPN 2.3.x with Private Internet Access?
  • What Operating Systems Are Supported?
  • What/where is the PIA Tray Icon?
  • Can I use PIA on Windows 7, Windows Vista or XP?
  • Where can I find the most recent update of the PIA App?
  • What Encryption Can I Use?
  • Where can I find your OVPN files?
  • How do your Browser Extensions work?
  • How to Setup Tor With PIA
  • How many devices can I use simultaneously while connected to the VPN service?
  • Do you offer dedicated IP addresses?
  • Can I Purchase Private Internet Access in one country and use it in another?
  • Why am I unable to receive emails from your account system?
  • Can I change my Private Internet Access Username or Password?
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