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  2. Frequently Asked Questions

Frequently Asked Questions

Find helpful information about general technical guidelines for PIA VPN usage.

  • How Do I Know If My VPN Is Working?
  • What Are the Most Common Reasons for VPN Connection Issues?
  • What Operating Systems Are Supported?
  • Where Can I Find the Most Recent Update of the PIA App?
  • What Are Virtual Server Locations?
  • How to Set Up and Use PIA Antivirus
  • What Is Identity Guard?
  • Streaming with Private Internet Access
  • Can I Remote Access My Home Server/Computer While Using a VPN?
  • Can I Use the Private Internet Access Service with My Router?
  • Location-Aware Browsing
  • Can I Use Tor with the Private Internet Access Service?
  • What/Where Is the PIA VPN Tray Icon?
  • Can I use PIA on Windows 7, Windows Vista or XP?
  • Where Can I Find Your OpenVPN (.ovpn) Files?
  • How to Set Up Tor with PIA
  • What Encryption Can I Use?
  • How many devices can I use simultaneously while connected to the VPN service?
  • How do your Browser Extensions work?
  • Do You Offer Dedicated IP Addresses?
  • Can I Purchase Private Internet Access in One Country and Use It in Another?
  • Why Am I Not Receiving Emails from PIA?
  • Can I Change My PIA Username or Password?
  • How Do I Uninstall/Reinstall the PIA App on My Mobile Device (iOS/Android)?
  • How Do I Uninstall and Reinstall the PIA App on Windows, macOS, and Linux
  • Can I use OpenVPN 2.3.x with Private Internet Access?
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