There are several reasons you may not receive account login emails.
Emails filtered to spam
Account emails may be incorrectly filtered into your spam folder.
If this occurs, add *@privateinternetaccess.com to your email whitelist or create a rule to ensure messages from this domain are delivered to your inbox.
You can then request a new login email by contacting support or reset your password using the password reset page.
Email address unsubscribed
Each email includes an unsubscribe link at the bottom. If this link is selected, your email address is removed from receiving account and billing messages.
If you believe this has occurred, please contact support to restore email delivery for your account.
Email provider blocking messages
Some email providers may block messages from the account email system at the server level. In these cases, filtering cannot be changed locally.
If this occurs, your email provider may need to allowlist the domain. Alternatively, you may need to update your account email address to one from a different provider.
To update your email address, follow the instructions in the account settings guide.