Create and Send a PIA VPN Debug Log

When troubleshooting VPN issues, our support team may ask you to send a debug log. Debug logs include basic details about your network setup and any errors the Private Internet Access (PIA) app may encounter. 

Follow the steps for your specific device to create and send us a report.

Sending Debug Logs on Desktop Devices

Make sure your VPN is disconnected before proceeding with the steps below:

1. From the main dashboard, click the menu button (⋮) and select Settings.

2. Go to Help and select the checkbox next to Enable Debug Logging.

3. Return to the main dashboard and repeat the action that caused the issue (e.g., connecting to the VPN). Then return to Settings > Help and click Submit Debug Logs.

4. Click Next.

5. Select the I Agree checkbox, then click Send.

6. Copy the reference ID the app generates and include it in your reply to support.

Sending Debug Logs on Mobile Devices

Disconnect from the VPN, then follow these steps:

1. Tap the menu icon (≡) from the main dashboard.
2. Go to Settings > Help.
3. Turn on Enable Debug Logging.
4. Return to the main dashboard and repeat the action that caused the issue.
5. Go back to Settings > Help and tap Submit Debug Log to Support. You’ll see a pop-up menu with your reference ID.
6. Write down the five-character reference ID, then tap OK.
7. Include the reference ID in your reply to support.

Please note: There is a known issue with the Submit Debug Log to Support option on Android 4.0.36. A fix is being released in version 4.0.37, so please update your app accordingly.

Having trouble sending a debug log? Please contact our Customer Support team, who will be able to advise you further.