For an alternative method to reinstall the TAP Adapter, the below instructions will guide you through this processing using pnputil.
- Ensure debug logging is enabled in Settings > Help
- Open PowerShell as Administrator (not CMD, these steps are specific to PowerShell)
- Locate the PIA TAP driver package by running:
pnputil /enum-drivers | Select-String “Private Internet Access” -Context 2
- The first line should say:
“Published Name: oem##.inf”, note the exact filename in “oem##.inf”
- Remove the PIA driver package - substitute the filename above for:
“oem##.inf” - pnputil /delete-driver oem##.inf /uninstall
- If either of those commands produced errors, copy the output and send them to us.
- Restart the computer
- Attempt to reinstall the TAP adapter in PIA
If PIA is still unable to install the TAP adapter, submit your debug report from Settings > Help, and once its been fully submitted, create a ticket that contains the 5-character code that is provided. As well, include an updated setupapi.dev.log in the ticket you create .