If you experience issues connecting or staying connected to any of our servers, you might want to try using a different port to connect.
For reasons why your connection could be dropping please review this article here.
Step 1: Locate and Open Application
Locate the PIA app tray icon in the system tray area:
- Windows: The icon will be located in the System Tray in the bottom right corner of the screen. You may need to click the ^ arrow to access it if you have multiple icons
Once you have located the application select the icon and open the application main menu.
Step 2: Disconnect
If you are connected to or see the application attempting to connect to the VPN, select the power button (or right click the application icon) and Disconnect from the VPN
Step 3: Advanced Settings
Open the Advanced settings Window by right clicking the application icon in the system tray or select the (3)three Horizontal dots located at the top right-hand side of the application menu.
Step 4: Protocols Tab
Within the Setting Menu locate and Select the Protocols tab
Step 5: Change Remote Ports - UDP
Once you are within the Protocols menu the application will automatically be connected to UDP. First cycle through the list of ports available for UDP by selecting the dropdown arrow for Remote Port.
Step 6: Change Connection- TCP
If you are still having connection issues or wish to try another connection type go back into your application settings and select the dropdown arrow for Transport and select TCP
Step 7: Change Remote Ports -TCP
Once you have switched to TCP then proceed to cycle through the list of TCP ports by selecting the dropdown arrow for Remote port
Step 8: Connect to the VPN
Once you have changed the remote ports and Transport, go back to the applications main Menu and try connecting to the VPN again. Repeat Steps 5-7 as needed.