If you are unable to install the Private Internet Access (PIA) App using the standard or alternative instructions for MacOS and Windows, it may be caused by interference from security software/antivirus programs. Installing our application in Safe Mode with Networking should avoid such interference. Please see the detailed step-by-step guides below to install in safe mode for your operating system.
Windows:
- Windows 10: Windows 10 - Installing the PIA App In Safe Mode
- Windows 8: Windows 8.1 - Installing the PIA App In Safe Mode
macOS:
If you require further assistance, please contact our support team by submitting a ticket here.