We only provide refunds if requested within the first 30 days of the last payment per our terms of service.

This does not include the Apple App Store (iTunes), PayGarden, or PIA gift card purchases. Prorated refunds are not available. 

Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the PIA 30-day money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

PayGarden and PIA gift card purchases are non-refundable. 

If you are requesting a refund outside the first 30 days of purchase or payment, I am sorry but we are unable to process a refund for you at this time. More information about our Refund Policy can be found within our Terms of Service, which you can review in full here: https://www.privateinternetaccess.com/pages/terms-of-service/.