How do I find my Transaction ID?

Below are the steps to find your payment processor-specific ID for each payment method:

Amazon Transaction ID

  1. Log in to your Amazon account at https://payments.amazon.com/.

  2. Go to your payment history and locate the payment to Private Internet Access (PIA); it is listed as "Private Internet Access, Inc."

  3. Select the Details link.

  4. Note the Transaction ID listed on this page. It begins with "P01-...."

Bitpay Invoice URL

The Bitpay Invoice URL is the page that appears after you enter your email address. It looks similar to this: https://bitpay.com/invoice?id=MTAzjFaPKDGhsUM1UFXtWr

You can find this in your browser history or in the confirmation email sent after the purchase.

Note: If you no longer have this URL in your browser history or did not receive it after purchase, contact support@bitpay.com directly. They can provide this information to you.

Gift Card

PIA Gift Card: Provide the 16-digit license ID. It looks similar to "1234-5678-9012-3456."

Paygarden Gift Card: Provide the confirmation code for the payment (e.g., Macy's or Walmart). It contains 9 letters or numbers and looks similar to "ABC-1DE-F2G."

Google Order Number

  1. Log in to your Google Payments account at https://payments.google.com/payments/home 
  2. Go to your Payment History and locate the payment to PIA; it is listed as Private Internet Access, Inc.
  3. Select the details of the payment.
  4. Note the Google Order Number listed on this page. It will be in a similar format to one of these: 12999763169054705758.################ GPA.####-####-####-##### 

PayPal Transaction ID

  1. Log in to your PayPal account.
  2. Select the Activity.
  3. Search for Private Internet Access, Inc or Private Internet Access.
  4. Select the payment; the Transaction ID is on the right side of the page.

Alternatively, you should have also received a receipt that contains the Transaction ID from PayPal via the email address on your PayPal account.

Related articles