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Aug 8

Announcements

Investigating How Data Leaks Can Occur on iOS Devices

Instances of user data leaks have been linked to Apple's iOS products. When using iPhones (and certain Mac devices), there is a possibility that your cleartext traffic could be exposed, or your IP address may leak, if the particular service...

Admin Service Account

Oct 11

Announcements

Server Maintenance - October 11th

We will be performing maintenance on our Denver server location, causing the location to be temporarily unavailable. This maintenance will be performed from 4:30pm to 10:30pm MST. During this time, we recommend that our users use an alternative server location...

Oct 7

Announcements

[Solved] Refunds for Paypal Subscriptions

Update: The issues have now been solved. At this time, we are currently unable to process refunds for Paypal subscriptions due to technical issues on Paypal’s side. Unfortunately we do not have an ETA for when this will be...

Oct 7

Announcements

Updates to the Great Firewall of China

Recently, we have begun to see reports of users being unable to access VPN services from within China. This is the result of a recent upgrade to the Great Firewall in a deliberate attempt to block all VPN services and...

Oct 5

Announcements

[Completed] Server Maintenance - October 5th

Recently, we performed maintenance on our Australian server location. While this maintenance lasted a couple of hours, I can confirm that the maintenance has been completed and the Australian server location should be accessible! If you have any questions or...

Oct 3

Announcements

Dedicated IP Maintenance - October 3rd

We are currently performing maintenance on our Toronto Dedicated IP range 181.214.144.0/24. At this time, we do not have an ETA for when the maintenance will be completed, but we appreciate your patience while this is being addressed. If you have...

Sep 29

Announcements

[Completed] Dedicated IP Maintenance - September 29th

We are currently performing maintenance on our Miami Dedicated IP range 191.101.202.0/24. At this time, we do not have an ETA for when the maintenance will be completed, but we appreciate your patience while this is being addressed. If you have...

Sep 23

Announcements

[Resolved] Dedicated IP Outage - September 23rd

One of our server providers in Japan was having network issues, causing an outage for the Dedicated IP range of 5.182.111.0/24. At this time, we do not have an ETA for when this will be sorted out, but we will keep...

Sep 15

Announcements

[Completed] Server Maintenance - September 15th

Earlier today, we performed maintenance on our Tokyo server location, causing it to be inaccessible between 4:30 am, and 9:30 am MST. While we understand that some users may have been impacted by the downtime, we appreciate your patience while maintenance was...

Sep 12

Announcements

[Completed] Dedicated IP Maintenance - September 12th

We are currently performing maintenance on a server related to the following Dedicated IP ranges. 181.214.77.0/25 191.96.113.0/24 191.101.42.0/24 181.215.168.0/24 188.74.209.0/24 191.96.77.128/25 154.16.174.0/24 181.215.179.128/25 102.165.28.0/24 181.215.179.0/25 191.96.115.0/24 45.95.21.0/24 We apologize if you’re impacted by this. We currently do not have an ETA for when the maintenance will be completed, but we will...

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Guides

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Account Changes

Welcome to the Account Changes which covers lots of different topics like How to Cancel and Resume Automatic Payments and How to Change your Email within the CCP.

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Account Changes

Welcome to the Account Changes which covers lots of different topics like How to Cancel and Resume Automatic Payments and How to Change your Email within the CCP.

Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows 10 - Installing the PIA App.

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Windows

Welcome to the Windows which covers lots of different topics like Windows - Installing OpenVPN and Windows 10 - Installing the PIA App.

Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

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Linux

Welcome to the Linux which covers lots of different topics like Linux - Installing the PIA App and Linux - Uninstalling the PIA App using the In-App Uninstaller.

Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

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Mac

Welcome to the Mac which covers lots of different topics like MacOS - Installing the PIA App and MacOS - Uninstalling the PIA App Using the In-App Uninstaller.

Knowledgebase

Frequently Asked Questions (27)
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Account (20)
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Billing (13)
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Technical (106)
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Best Security Practices (10)
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Guides and Articles (Other Language - 中国人)) (40)
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