Frequently Asked Questions
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What Operating Systems Are Supported?
Published: Apr 14, 2021
Jul 16, 2024 -
Connecting in Russia or Other Restricted Regions on iOS Devices
Published: Feb 26, 2022
Feb 26, 2022 -
Why am I unable to send emails when using the VPN?
Published: Feb 24, 2022
Mar 10, 2022 -
How to Locate Your Boxcryptor License Key
Published: Feb 11, 2022
Feb 11, 2022 -
How to Activate a Boxcryptor License
Published: Feb 11, 2022
Feb 11, 2022 -
How do I login?
Published: Feb 10, 2022
Feb 10, 2022 -
How Do I Find an IP Address for One of Your VPN Gateways?
Published: Sep 16, 2021
Aug 2, 2022 -
Where Can I Use The PIA Service?
Published: Mar 5, 2021
Mar 15, 2021 -
Does your VPN work anywhere in the world?
Published: Mar 5, 2021
Jul 7, 2022 -
Do you log the traffic of your users?
Published: Mar 5, 2021
May 27, 2021 -
Is Private Internet Access Located In A Fourteen Eyes Country?
Published: Mar 5, 2021
Mar 15, 2021 -
Where Are You Located?
Published: Mar 5, 2021
Mar 15, 2021 -
Why Do I Need A VPN?
Published: Mar 5, 2021
Mar 23, 2021 -
Do you Log?
Published: Mar 5, 2021
Jan 7, 2022 -
How does the VPN work?
Published: Mar 6, 2018
Aug 27, 2021 -
How many devices can I use simultaneously while connected to the VPN service?
Published: Mar 5, 2021
Mar 16, 2023 -
Can I use PIA on Windows 7, Windows Vista or XP?
Published: Mar 5, 2021
Jan 24, 2023 -
How does CISA affect PIA?
Published: Mar 5, 2021
Mar 15, 2021 -
Does Private Internet Access Comply With HIPAA?
Published: Mar 5, 2021
Mar 15, 2021 -
Does Private Internet Access Donate To The EFF?
Published: Mar 5, 2021
Mar 15, 2021 -
How will the General Data Protection Regulation (GDPR) affect Private Internet Access?
Published: Mar 1, 2021
Mar 15, 2021 -
Why is Logging Metadata Bad?
Published: Mar 1, 2021
Mar 23, 2021 -
Streaming With PIA
Published: Feb 22, 2021
May 30, 2024 -
What is Identity Guard?
Published: Feb 4, 2021
Aug 2, 2022 -
How to Test Port Forwarding on Linux
Published: Aug 13, 2020
Mar 15, 2021 -
BGP, RPKI and Private Internet Access
Published: May 12, 2020
Mar 15, 2021 -
How do I join the Desktop beta program?
Published: Apr 2, 2019
Mar 29, 2022