How to Verify your Account

For our Support Team to assist users with account or subscription changes, we require account verification.

There are several ways users can verify their account, including:

  • PIA Order Number
  • Transaction ID
  • 3rd Party Order Number
  • Merchant Transaction ID
  • Confirmation Code or 16-digit License ID

Below are detailed instructions on where to find this information and which payment method each type of verification applies to.

PIA Order Number

For all purchases, users receive a confirmation email containing a transaction invoice. Within this invoice, users can find an 8-digit order number.

Search for the Private Internet Access Payment Received email by entering @privateinternetaccess.com in your inbox. Once located, provide the 8-digit order number found between the purchase date and the payment method used.

If you cannot locate the email or no longer have access to the email account, you can find the invoice in your Client Control Panel (CCP) on the My Account page.

After logging into your CCP:

  • Select See billing history under account information.

A page appears showing all past transactions, including:

  • Order number
  • Payment date
  • Payment method
  • Details
  • Amount paid
  • Invoice download option

To verify your account, provide the 8-digit order number listed.

Transaction ID

PayPal Transaction ID

For PayPal purchases, users verify their account using the Transaction ID provided in the PayPal payment confirmation email.

To locate it, check the top-right corner of the email for a string of letters and numbers.

If you cannot find the email:

  1. Log in to your PayPal account.
  2. Select Activity.
  3. Search for Private Internet Access, Inc.
  4. Open the transaction and locate the Transaction ID on the right side of the page.

Cryptocurrency Transaction ID / Deposit Address

For cryptocurrency purchases (for example, Bitcoin Cash, Zcash, Litecoin), users must provide:

  • Transaction ID
  • Deposit address

These are found in the confirmation email. The Transaction ID is a string of letters and numbers, and the deposit address is also a string of letters and numbers.

BitPay Invoice URL

For BitPay purchases, users must provide the Invoice URL.

This URL appears after entering your email during checkout and can also be found in the confirmation email or browser history.

Example:
https://bitpay.com/invoice?id=MTAzjFaPKDGhsUM1UFXtWr

If you cannot locate it, contact support@bitpay.com for assistance.

3rd Party Order Number

Google Play Order Number

For Google Play purchases, users must provide the Order Number from the Google payment confirmation email.

The order number starts with GPA followed by a series of numbers.

To find it:

  1. Log in to your Google Payments account: https://payments.google.com/payments/home
  2. Open payment history and locate the transaction for VPN by Private Internet Access.
  3. Open the payment details.
  4. Locate the Google Order Number (format examples: GPA.####-####-####-##### or similar).

Merchant Transaction ID

Amazon Transaction ID

For Amazon purchases, users must provide the Merchant Transaction ID from the Amazon confirmation email.

It begins with B01- followed by numbers.

To locate it:

  1. Log in to your Amazon account: https://payments.amazon.com/
  2. Open the payment history and find VPN by Private Internet Access.
  3. Open the transaction details.
  4. Locate the Transaction ID (it typically starts with P01-).

Confirmation Code or 16-Digit License ID

For PayGarden purchases (gift cards such as Macy’s or Walmart) or PIA/third-party gift cards, users must provide:

  • A Confirmation Code (example: 1AB-C2D-EF3)
  • Or a 16-digit License ID

These are found in the confirmation email.

Qiwi

For Qiwi purchases, users must provide the Order or Transaction ID from the confirmation email.

Look under Private Internet Access, Inc. in the email for an ID starting with w followed by numbers (for example, w123456789).

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