For our Support Team to assist our users with making changes to their accounts or subscriptions, we require that users provide verification of their accounts.
There are several ways users can verify their account, including:
- PIA Order Number
- Transaction ID
- 3rd Party Order Number
- Merchant Transaction ID
- Confirmation Code or 16-digit License ID
Below you will find detailed instructions on where and how to find the above verification information along with what payment method each verification belongs to.
PIA Order Number:
For all purchases made, users are sent a confirmation email that will contain an invoice of their transaction. Within this Invoice users will be able to find an eight (8) digit order number.
Locate the Private Internet Access Payment Received email by searching for *@privateinternetaccess.com. Once you have located this email, please provide the 8-digit order number, located between the purchase date and the payment method used.
If you are unable to locate your confirmation email or are unable to access the email account to which it was sent. You can find your accounts Invoice within your Client Control Panel (CCP) located on our “My Account” page here.
Once you have logged into your CCP, please select “See billing history” located under account information.
A new page will appear that will show you all previous transactions along with your accounts' Order number, Payment date, Payment method, details and amount paid. Along with the option to download and view your Invoice in full.
To verify your account, please provide the Support team with the 8-digit order number list.
Transaction ID:
PayPal Transaction ID
For purchases made with PayPal, users will be able to verify their account by providing the Transaction ID that is provided to you within the Payment confirmation email sent by PayPal.
To locate this Transaction ID, please look in the top right corner of the payment confirmation email to find a series of Numbers and letters.
If you are unable to locate the confirmation email from PayPal, PayPal also provides users with the option to locate and view invoices directly within your account. To locate your Invoice and Transaction ID, please follow the instructions below:
1. Log in to your PayPal account.
2. Select the Activity.
3. Search for Private Internet Access, Inc.
4. Click on the payment, and the Transaction ID will be located on the right side of the page
Cryptocurrency Transaction ID/ Deposit Address
For purchases made with a Cryptocurrency (i.e., Bitcoin Cash, ZCash, Litecoin, etc.), users will be able to verify their account by providing the Transaction ID and Deposit Address.
Within the confirmation email, you will be able to find the Transaction ID, which is a string of numbers and letters for the purchase made by the Cryptocurrency used. Additionally, users will need to provide their Deposit address, which is a string of Numbers and Letters.
Bitpay Invoice URL
For users that purchased an account using Bitpay, we'll need to verify their account by providing the Invoice URL. This is the page you would have been directed to after entering your email address. It will look like this:
https://bitpay.com/invoice?id=MTAzjFaPKDGhsUM1UFXtWrThis can be found either in your browser history or in the confirmation email after the purchase was made.
Note: if you no longer have this URL in your browser history, or didn't receive this after purchase, please contact support@bitpay.com directly and they'll be able to provide this information to you.
3rd Party Order Number:
For purchases made with Google, users will be able to verify their account by providing the Order Number that is given to you within the Payment confirmation email sent by Google Play.
To locate this Order number, please look above the Item description of the payment confirmation email to find the order number that begins with GPA and is followed by a series of Numbers.
Google Order Number
1. Log in to your Google Payments account at https://payments.google.com/payments/home
2. Go to your payment history, and locate the payment to our company; it will be listed as VPN by Private Internet Access.
3. Go into the details of the payment.
4. Note the Google Order Number listed on this page. It will be in a similar format to one of these: 12999763169054705758.################ GPA.####-####-####-#####
Merchant Transaction ID:
For Purchases made with Amazon, users will be able to verify their account by providing the Merchant Transaction ID that is provided to you within the Amazon confirmation email sent.
To locate this Merchant Transaction ID, please look below the Merchant Information within the payment confirmation email to find the ID number that begins with B01- and is followed by a series of Numbers.
Amazon Transaction ID
1. Log in to your Amazon account at https://payments.amazon.com/
2. Go to your payment history, and locate the payment to our company; it will be listed as VPN by Private Internet Access.
3. Click the Detail's link.
4. Note the Transaction ID listed on this page. It should start with "P01-...."
Confirmation Code or 16-digit License ID
For Purchases made with PayGarden (these are accounts purchased with gift cards such as Macy's, Walmart, etc.) or with a PIA/third party website Gift Card (these are accounts purchased with Private Internet Access Gift cards), users will be able to verify their account by providing either a Confirmation Code or the 16 Digit License ID that is provided to you within the confirmation email.
Within the confirmation email, you will be able to find a 9-letter/number Confirmation Code (example: 1AB-C2D-EF3) for a purchase made by PayGarden or a 16-digit License ID for a purchase made with a gift card.
Qiwi
For purchases made with Qiwi, users will be able to verify their account by providing the Order or Transaction ID that is provided to you within the Payment confirmation email sent by Qiwi.
To locate this Order or Transaction ID, please look under Private Internet Access, Inc., on the payment confirmation email to find a “w” followed by a series of numbers (e.g., w123456789).