How to Change or Create a Custom Password

When you purchase a Private Internet Access (PIA) account, our system provides you with an auto-generated password along with a standard p-username.

If you want to reset this password for any reason, here are the instructions to do so.

Reset Password

  1. If you’ve lost or forgotten your password, you can reset it by selecting the Forgot Password link below the login fields on the PIA sign-in page.

PIA login screen with Forgot password? highlighted.

  1. Enter the email address associated with your account, and you’ll be sent a link to create a new password for your account.

PIA password reset screen.
 

Create Custom Password

If you still have access to your password but you wish to change it, you can do so directly within the Client Control Panel.

  1. Log in via the sign-in page.

PIA login screen.

  1. Click on Account Settings and select Update under Password.

PIA account settings with Update password setting highlighted.

  1. To create your custom password, enter your current password into the first field and then enter your desired password into the new and confirm password fields. Click Submit.

PIA update password screen accessed via account settings.

Please note that passwords must contain: 

  • At least one lowercase letter.
  • At least one uppercase letter.
  • At least one number.
  • At least 8 characters overall.

If you’re unable to log in or are still experiencing issues, please contact our customer support department here. We will be happy to assist you with resetting your account's password.

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