How to Change or Reset Your Account Password

When you purchase a Private Internet Access (PIA) account, our system provides you with an auto-generated password along with a username (you'll receive these via email). You can change your password using the client control panel or reset it if you forget or lose access to it.

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How to Change Your Password

  1. Log into the Client Control Panel using the username and password we provided.

PIA login screen.

  1. Click on Account Settings and select Update under Password.

PIA account settings with Update password setting highlighted.

  1. To create your custom password, enter your current password into the first field and then enter your desired password into the new and confirm password fields. Click Submit.

PIA update password screen accessed via account settings.

Please note that passwords must contain: 

  • At least one lowercase letter.
  • At least one uppercase letter.
  • At least one number.
  • At least 8 characters overall.

How to Reset a Forgotten or Lost Password

  1. If you’ve lost or forgotten your password, you can reset it by selecting the Forgot Password link below the login fields on the PIA sign-in page.

PIA login screen with Forgot password? highlighted.

  1. Enter the email address associated with your account, and you’ll be sent a link to create a new password for your account.

PIA password reset screen.
 

If you’re unable to log in or are still experiencing issues, please contact our customer support department here. We will be happy to assist you.

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