You can log into the Private Internet Access (PIA) VPN app in three ways: with your account username and password, with a link sent to your email, or, if you purchased the subscription on iOS or Android, with your purchase receipt.
Note: To log into PIA VPN, you’ll need to purchase a subscription.
Jump To…
- Download the App
- Log In Using Your PIA Credentials
- Log In Using an Email Sign-In Link
- Log In Using Your Purchase Receipt
Download the App
If you haven’t yet downloaded the PIA VPN app, follow the guide for your device here:
Log In Using Your PIA Credentials
After you purchase a subscription, you will receive an email from us that includes the following:
- Username: A “P” followed by seven digits (for example, p1234567).
- Password: A randomly generated password.
Note: If you did not receive this email, please check this guide to why you haven’t received login information.
You can use these credentials to log into the PIA app; just enter them on the sign-in screen when you first open the app.
Note: You can also use these credentials to log into your PIA VPN user dashboard in your browser, where you can change your account password (recommended after you first sign in), manage your subscription, find download links and Smart DNS setups for your devices, use Identity Guard, get a dedicated IP address, and more.
Log In Using an Email Sign-In Link
On desktop and mobile, you can also log into the PIA app by requesting a link to the email address associated with your account. With this option, you'll receive an email with a link to automatically sign you in.
Please note that email sign-in links can only be used with Firefox, Google Chrome, or Safari.
To use this login option:
- On the sign-in screen, select Log in with Email. On mobile, the option will be labeled Login using magic email link.
- Enter the email address associated with your PIA VPN account and hit the Send Email button.
- A message will appear to confirm that an email has been sent.
- Check your inbox for an email from PIA. Clicking on the link will open the PIA app and log you in.
Important: The link will only be valid for 24 hours and will only work one time. Attempting to use a link outside of the 24-hour period will result in a "Sign-in link expired" message, and you'll need to request a new link.
If you didn’t receive the email, check your Spam or Junk folder in case it arrived there. If you can’t find it, make sure you’re entering the email address associated with your PIA VPN account (the email you signed up with) correctly with no typos, then try again.
Log In Using Purchase Receipt (iOS and Android)
If you purchased your PIA VPN subscription via the Apple App Store or the Google Play Store, you can also log in by restoring your existing purchase. This option will restore a purchase attached to your App Store or Google Play account and log you in.
To do so, you can select Restore Purchase on the initial screen when you open the app.
Alternatively:
- Tap Login to view all login options.
- Tap Login using purchase receipt.
If you have any issues with logging into the PIA app or user dashboard, please contact our support team for assistance.