If a user wants to connect over our alternative or Proxy connection (SOCKS5), our application requires the use of an alternative generated username and password compared to our standard “P” username and password.

For a user to generate a SOCKS5 username and password, please follow the instructions below:

Step 1: Log in to your CCP

Users will need to log into the Client Control Panel (CCP) located on the "My Account" page, which can be accessed here, using their account username (p1234567) and password.

Step 2: Locate “SOCKS5 Username and Password”

Once in their CCP, users will need to click on the Downloads tab. Scrolling down, users will find the subsection “Generate or re-generate a username and password for use with SOCKS”

Step 3: Generate Username and Password

Once they have located this subsection, they will need to select the "Generate" button. When completed, the SOCKS5 username and password will be displayed with the option to re-generate if needed.

If users are unable to generate a SOCKS5 Username and Password users can contact support and we can reset their Proxy username and password within the Support Tool.