When users purchase a PIA account, we require that an email address be provided. This email address is used for our Support Team/System to send you Account and/or Billing information.
There are scenarios where a subscriber may encounter issues such as misspellings or lost access to the email account on file. Users, through Client Control Panel, have the ability to change the email address attached to their account located on the My Account page
To change the email address linked to your account, please follow the instructions below:
Step 1: Log into your Client Control Panel
Log in to the client control panel using your account username (p1234567) and password.
Step 2: Locate Change Email
Once in your CCP, under the Account Settings tab, users will see the option to update the email address. Under the current email address, click the “Update” button.
Step 3: Change Email Address
Within the three boxes, enter the following information
- Password (This will be your PIA Account Password)
- New Email
- Confirm New Email
Once you have filled out all three sections select “Submit”. A confirmation message will appear at the top of the screen.
If you are unable to log into the CCP or are experiencing issues with changing your email please contact Support here and we will be happy to assist.
In order to assist you with changing the email address attached to your account, please provide the email address you wish to have it changed added to your account and the following verification information:
- The eight-digit PIA Order number
- Transaction ID
The above verification information was provided to you within a payment confirmation email from either PIA or from the 3rd party payment processor selected at the time of your purchase.
Note: The eight-digit PIA Order number is NOT the same as the seven digits following the letter "p" used as your PIA username.