Many times, issues with logging in are simply due to using incorrect credentials for the area you are trying to log into. Listed below are the various types of login information for use with our service, and where each is used.
"p" Username and Password
ex: p1234567
This is the default username you receive with your Private Internet Access account, and it remains the same for the duration of the account. It is used to log into the Client Control Panel and is also used to log into the VPN application, as well as any OpenVPN-based connection type. It is also used within the iOS and Android applications.
You can change your password for this set of credentials via the following link here, or via the Client Control Panel directly, as linked above.
"x" Username and Password
ex: x1234567
This is a special username and password for use with the SOCKS5 proxy service. This set of credentials must be created manually, which can be done via the Client Control Panel. The following guide, “How to Generate Proxy Credentials,” explains how to do so with step-by-step instructions. You can also find specific step-by-step guides on how to set up each proxy for each operating system here.
The password for this set of credentials can be changed at any time by logging into the Client Control Panel and clicking the “Re-generate” button.
Note: There is a known issue with iOS that causes copied and pasted data to become corrupt during entry. To ensure you can log in successfully on any iOS setup, please carefully type your username and password manually.