How to Purchase and Use Dedicated IPs

PIA Dedicated IPs are issued using a dedicated IP token system. This essentially acts as a password to activate the specific dedicated IP that is purchased. The dedicated IP tokens are independent from PIA accounts, and the server infrastructure is built in a way that will never create any relationship between DIP tokens and user IDs. Even our debug reports automatically redact DIP information.

Note: Dedicated IPs are limited to one per subscription. You can use your dedicated IP in the PIA VPN app; it is not available for manual router configurations.

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How to Purchase a Dedicated IP

A dedicated IP address is available to purchase while purchasing a subscription, or it can also be added to your subscription later via the client control panel. 

Note: You cannot purchase a dedicated IP if you purchased your subscription via in-app purchase (Google or Apple) or if you paid for your subscription using Qiwi or PayPal Legacy.

New Users

  1. Visit the VPN purchase page and choose a subscription plan.
  2. At checkout, select the checkbox next to Dedicated IP.
  3. Fill out your payment information and complete the checkout. 

You'll receive an email with your VPN subscription details, including a username and password. Once you receive this, use that login information to log into the Client Control Panel, and visit the Dedicated IP tab. 

From here, you can follow the instructions below to get your dedicated IP token. 

Existing Users

  1. Sign into your Client Control Panel. 
  2. Select Dedicated IP from the left sidebar.
  3. Choose your Dedicated IP duration (1 month, 1 year, 2 years, or 3 years).
  4. Complete the payment process. 

Get Your Dedicated IP Token

After purchasing your dedicated IP: 

  1. Click Redeem Dedicated IP.
  2. You'll be asked to acknowledge that once you redeem your Dedicated IP token, it will only be available once, and the section to redeem it will be gone for good once you leave the page.
  3. Once acknowledged, you will be prompted to pick from the available locations from the dropdown list that you would like to associate with your IP. 
    • Important: This cannot be changed once the IP is redeemed.
  4. After you choose a location, your Dedicated IP token will be presented to you in a popup to save it as a .txt file.
  5. After saving the file, you will have options to copy, download, and print. 
    • It is crucial to save this information. Please save it in a location you will remember so you are able to access the token when you need to.
  6. You will be warned upon trying to leave the page to ensure you have taken measures to save your token. We will have no way to help you redeem it should you lose it.

Activate and Use Your Dedicated IP

You can now activate your dedicated IP on your devices. You'll need to redeem it on every device you'd like to use it on. Follow the instructions for your device below. 

Desktop (Windows, macOS, Linux)

  1. Download the PIA VPN app for your device (if it's not yet installed).
  2. Open PIA VPN app and log in.
  3. Click the three-dot menu icon and choose Settings. 
  4. Select the Dedicated IP tab.
  5. Under Activate your Dedicated IP, enter your dedicated IP token, then click Activate.
  6. To connect using your dedicated IP, go to the server list and locate the dedicated IP you want to use.

When connected, you will see the “Dedicated IP” icon next to the IP address.

Mobile (Android, iOS)

  1. Download the PIA VPN app for your device (if it's not yet installed).
  2. Open PIA VPN app and log in.
  3. Click the three-line menu icon and choose Dedicated IP.
  4. Enter your dedicated IP token, then click Activate.
  5. To connect using your dedicated IP, go to the server list and locate the dedicated IP you want to use.

Command-line Interface

You can manage Dedicated IPs with piactl. 

Add a Dedicated IP

Use the token file you downloaded when you redeemed the Dedicated IP:

piactledicatedip add <path-to-token-file>

For example:

piactl dedicatedip add ~/Downloads/pia-dedicated-ip.txt

Remove a Dedicated IP

First, view your available regions:

piactl get regions

Find the Dedicated IP region ID in the output. It will look similar to:

dedicated-sweden-123.45.67.89

Then remove it:

piactl dedicatedip remove dedicated-sweden-123.45.67.89

Connect to a Dedicated IP

Set the Dedicated IP as your region:

piactl set region dedicated-sweden-123.45.67.89

Confirm the selected region:

piactl get region

Troubleshooting Issues with Dedicated IP

If you're having issues activating or using your dedicated IP, please ensure that: 

  1. You are using the latest PIA app version.
  2. You are entering the correct token, with no spaces at the start or end of the token.
  3. Your internet connection is working. 

If the token still won't activate, try the following steps. 

  1. Uninstall and reinstall the PIA app and try to activate the dedicated IP again. Follow the uninstall instructions for your device: 
  2. Use another network if available, then attempt to activate the dedicated IP again.
  3. Try to activate the dedicated IP on a different device. If this works, you can still report the issue regarding the device it's not working on by contacting customer support. We will investigate the issue further.

If you are having any other issues activating or using your dedicated IP, please feel free to contact our customer support department here.

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